FAQs

Lydia Mountain Lodge and Log Cabins is a family-owned and operated vacation rental management company. We are focused on serving the lodging needs of the visitors to the Central Virginia region. All our rental properties are privately owned and are cabins built by Lydia Mountain owner Bruce Shifflett. Along with the individual cabin owners, it is our honor to share these beautiful homes with you and your families. We hope that your experiences with our cabins, Lydia Mountain, and this beautiful region leave you with memories that last a lifetime. Here is a list of our most frequently asked questions. If you don't find the answer to yours, please peruse the website further, or give us a call at (434) 985-6343.

Q: What are Lydia's office hours?
A: Office hours are 9:00 AM - 5:00 PM Monday through Friday, feel free to call during other periods as well (just leave a message and we will return your call).

Q: When can I expect to hear back from you?
A: If we are unavailable to answer your call please leave a message and a PHONE NUMBER so we can call you back. Calls and emails are returned as soon as possible. All calls and emails are answered in the order received.

Q: When are your Check-In and Check-Out times?
A: Check in time is anytime after 4:00 PM. Check out time is 11:00 AM.

Q: Do you book single night stays? Can you make exceptions?

A: Subject to availability, single night stays are offered at all numbered cabins and "My Lakeview" only. All other cabins require a 2 night minimum stay, except as follows: 3 Night Minimum in "Dancing Bear" always. 3 Night Minimum in "Southern Comfort", "Nature's Edge Cottage", and "Mountain View Hideaway" for New Years, Labor Day, Martin Luther King, Presidents Day, Memorial Day, July 4th, Thanksgiving and Christmas..

Q: What are your prices? Are there any additional charges or fees?
A: Prices are subject to change. However, the price quoted on the day the reservation is booked is the price that will apply to the entire stay. Please see individual cabins for pricing. Cabin rates do not include State Sales and Local Lodging Taxes. Should there be any damages to your cabin, charges may apply as specified in the rental agreement which we leave in the cabin for you to sign.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, and cash. NO PERSONAL CHECKS.

Q: Do you require a deposit?
A: We require a $100 non-refundable deposit that will be applied to your Visa, Master Card, Discover or American Express at the time your reservation is made.

Q: What if I need to change my reservation dates?
A: We offer a one-time courtesy date change with seven days notice.  NO EXCEPTIONS.  PLEASE NOTE - only one change of dates is allowed and then you lose your deposit.  The date change must be to another date within the same year. If you wish to cancel completely, you will lose your deposit.  Cancellations and reservation changes must be done in writing.  Please email:  info@lydiamountainlodge.com

Q: When do you process the balance due on my credit card?
A: Final payment of balance due is automatically put on your credit card seven days before your arrival. Your receipt is left in the cabin upon check-in.

Q: Do the cabins have air conditioning and heat?
A: All Lydia cabins and cottages have both central heat and air conditioning.

Q: Are the fireplaces open all year? If not, when may I use the fireplace in my cabin?
A: The fireplaces are not open all year, but may be used beginning Oct 1 through April 30.

Q: Does Lydia have a Lost & Found? I may have left something at my cabin.
A: Think you might have accidentally left something behind? Give Tina a call at (434) 985-6343 and we will do our best to find it. Requested items will be shipped Priority Mail for a minimum fee of $25. **Please note: Lydia is not responsible for any items lost or left behind.

Q: Do your cabins have telephones?
A: Our cabins do not have telephones with the exceptions of "Crooked Oak", "Dancing Bear" and "Mountain Paradise".

Q: What is cell reception like on the mountain?
A: The best cell phone service is Verizon or US Cellular (AT&T is spotty) . Please leave your cabin name and the Lydia office number (434) 985-6343 at home or with family or friends so they can call you, in case of emergencies, and we can hand-deliver a message.

Q: Do your cabins have hot tubs?
A: All cabins have Hot Tubs (exception: "Weiss Waterfront"). Refer to each individual cabin page for more information.

Q: Do your cabins have internet?
A: While some cabins do offer internet, keep in mind we are in the mountains and connection can be poor. We are happy to assist you if you are having problems but we do not offer refunds should it not be working to your satisfaction. Internet is offered to all guests at the Office and at The Welcome Center (codes posted on window if we are closed).

Q: Are your cabins secluded and private?
A: All cabins are on private wooded lots.

Q: Do your cabins have grills?
A: All our cabins have charcoal grills (charcoal & lighter fluid is not provided).

Q: What is your smoking policy? Are there cabins designated for smokers?
A: Smoking is not permitted indoors or in hot tubs. There are no designated smoking cabins.

Q: Do your cabins have fireplaces?
A: Many cabins have gas log or wood burning fireplaces. Wood is provided. Refer to each individual cabin page for more information. No fire starter materials are provided, please bring that with you. *Fireplaces are closed from May through September.

Q: What do I need to bring?
A: All cabins are fully furnished - you bring food, charcoal (and laundry detergent if your cabin has a washer/dryer).

Q: What happens if there is a mechanical failure in my cabin, like the internet, the hot tub or an appliance?
A: In the event of a mechanical failure - we at Lydia will make every efort to correct it, but are unable to refund and part of your bill to compensate.