Terms & Conditions
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<p><strong>Check-In/Check-out Policy:</strong><br>Check-in time is after 4 p.m. or, in our discretion, as your accommodation becomes available. We require guest checking in to be at least 21 years of age. Please do not enter the property before your check-in time. Instructions specific to a property, including how to access the rental, will be sent via email two days prior to arrival.<br>Check-out is before 11 a.m. Load and run the dishwasher (if your unit has one), put all dirty linens in the bathtub, close and lock all outside doors and windows. Adhere to check-out time. If the housekeeping crew has to sit outside to wait for guests to leave the property, there will be an additional cleaning fee.<br></p>
<p><strong>TAXES AND FEES:</strong><br>All reservations are subject to state tax, local lodging tax, an administrative processing fee, and a cleaning fee.<br></p>
<p><strong>PAYMENTS:</strong><br>Lydia Mountain Lodge and Log Cabins accept payment by all major credit cards (Visa, Mastercard, Discover & Amex). A deposit in the amount of the first night’s rent is processed at the time of booking. The remaining balance is due in full 7 days prior to arrival. Full reservation payment is due at the time of booking if the arrival date is less than 7 days from the date of booking.<br>For Event Venues the deposit is due at the time of booking and the remaining balance is due in full 30 days prior to the event. If the event date is less than 30 days from the date of booking, the full payment is due.<br>Credit card information is a requirement for your convenience. Additional services and/or any outstanding charges or fines due to damage not covered by the protection plan or the breaking of the Rental Agreement will be charged to the credit card on file. Balances due will be automatically charged unless other payment is provided.<br>The person whose name the reservation is under will accept full responsibility for all payments, deposits, and for the actions of all persons on the premises during the stay.<br></p>
<p><strong>CANCELLATION POLICY:</strong><br> Cancellation before 7 Days of arrival are subject to full forfeiture of deposit. Cancellations less than 7 days prior to check-in date, regardless of booking date, are subject to full forfeiture of all expenses paid. All Holiday stays are non-refundable.<br>Venue Cancellations before 30 days of the event date, forfeit the non-refundable deposit made at the time of booking. Cancellations less than 30 days prior to the event date, regardless of booking date, are subject to full forfeiture of all expenses paid. <br></p>
<p><strong>MAXIMUM OCCUPANCY:</strong><br>The maximum number of people who can occupy the property is specified on the individual property listing. Lydia Mountain Lodge and Log Cabins is not responsible for providing accommodations, linens, or towels for additional guests outside the number of guests stated on the rental agreement. If damage occurs related due to additional guests, all charges will be the responsibility of the individual who’s name the reservation is in and will be charged to the credit card we have on file.<br></p>
<p><strong>REFUNDS:</strong><br>We strive to keep timely and accurate property and advertising information on all our platforms. Lydia Mountain Lodge and Log Cabins will not be held accountable for advertising errors due property owner updates to pricing, availability, furnishings, amenities, equipment, and bedding arrangements. Refunds will not be given due to circumstances outside the control of Lydia Mountain Lodge and Log Cabins. This includes mechanical failure of items such as, but not limited to, air conditioners, heating, TV, internet, dishwashers, hot tubs, pools, or other luxury items. This includes power outages, construction from surrounding areas, and acts of nature and cannot refund anything due to road conditions. No refunds can be given for any item not brought to our attention prior to your departure.<br></p>
<p><strong>REPORTING ISSUES:</strong><br>Please notify our office or after hours maintenance line of issues immediately. We will work to resolve the reported problems in haste; however, some issues cannot be repaired before your departure. Lydia Mountain Lodge and Log Cabins and its vendors have the right to enter the rental property for maintenance and housekeeping concerns as well as provide entrance to service technicians.<br></p>
<p><strong>PETS:</strong><br>No pets are permitted at any time, not even visiting pets, inside or outside of a property that is not listed as pet friendly. If evidence of a pet is found, the pet is to be immediately removed and the credit card on file will be charged for professional cleaning of the home, $250 will be charged.<br>Pet Friendly cabins, cottages and mountain homes are charged $75 per pet. Please be considerate and use the pet sheets provided to cover furniture or bed quilts. Please kindly pick up your pets’ waste from the grounds before departure.<br></p>
<p><strong>HOUSEKEEPING:</strong><br>Your vacation accommodations will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at check-out. We respectfully request that you acknowledge you are staying in someone’s home during your vacation; please treat it with the care you would your own. Do not flush sanitary napkins, tampons, paper towels, and wipes/baby wipes, etc. If damage or blockage occurs as a result of these actions, guests will be charged accordingly.<br></p>
<p><strong>SMOKING:</strong><br>Smoking is not permitted inside at any of our properties, this includes vaping, marijuana, and cigarettes. Evidence of smoking during one’s stay will result in immediate eviction and forfeiture of all paid expenses. In addition, the credit card on file will be charged a minimum of $250 per guest to cover damages incurred. The property will be checked for evidence of smoking after departure. Burning of candles, incense, or any other open flame is not permitted. <br></p>
<p><strong>COURTESY POLICY:</strong><br>Lydia Mountain Lodge and Log Cabins is a vacation rental management company. We do not own the properties we are representing. Be considerate of the owner’s belongings; please return all household items to their original places. Inside furniture should not be taken outside. Plates, cups, silverware, bath towels, linens, etc., should not be taken off the premises. Units may have one or more locked closets that are for owners use only, these are not included in the Rental Agreement. Please be respectful of items provided by Lydia Mountain Lodge and Log Cabins, as well. If damage such as tears, make-up stains, bloodstains, mud, dirt, or other evidence that our linens and towels were used carelessly, replacement fee may apply.<br>Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and residents. Please be sure to observe all rules and regulations. Our courtesy hours are from 10:00 PM to 07:00 AM. All guests, as well as owners, are required to conform to all rules and regulations of the properties.</p>
<p><strong>LIABILITY:</strong><br>Guests expressly agree to indemnify and hold harmless Lydia Mountain Lodge and Log Cabins and unit owners from any accidents, injuries, losses and/or damages to Guests and/or his/her invitees. Guests understand that if a hot tub is available on the property, it is for their private use. Guests assume any and all liability from use of said hot tub. Guests are aware that consuming alcoholic beverages while in the hot tub increases the alcoholic effect of the alcohol. Guests will keep the hot tub closed and cover locked when not in use, and will supervise any children when using the hot tub. By using the hot tub, Guest agrees to assume all liability from said use and hereby indemnifies owners and manager. Guests further agree to assume all the foregoing risks and accept personal liability for any injuries, damages and the loss of any property including money, jewelry or valuables of any kind. Lydia Mountain Lodge and Log Cabins will not be held responsible for acts of theft or vandalism, acts of nature, fire damage, water damage, or other damages to the guest’s personal property or items left in the unit.<br>Lydia Mountain Lodge and Log Cabins are not responsible for items left behind. There may be charges for shipment, $25 minimum fee, of any lost items left at the property after departure. Please contact us within 48 hours of departure if you think you may have left items at a rental.</p>
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